Client services

Premier Tech is all about making a difference by delivering value to its clients by connecting People and Technologies. Our client services bring to you our ability to find solutions for your needs at every step. Because we care, we connect with your ambitions first.

Training

All TOMA-specific training is tailored to help you get operating quickly and easily. Get videos, procedures and manuals, all available for free on the website and through the Client Portal. Each section of the training features step-by-step procedures and videos to help you handle anything that comes your way. We are making sure anyone can automate palletizing, regardless of experience or background.

TOMA training interface

Services

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Technical support

Benefit from free 24/7 remote support. You can also get on-site help from our glocal team of field service technicians when you need it the most.

Client Portal

Gain access to Premier Tech’s Client Portal. View your dashboards, check in on your equipment fleet, get assistance and order spare parts with just a few clicks.

Necton™

Get the most out of your palletizer with actionable data. Use our dashboards for insight into your production and performance, without needing to be on the shop floor. (First year on us!)

Retrofits

Keeping your operations up to date with the latest technology is important to stay competitive. Retrofits ensure you stay ahead of the curve, boosting productivity and extending the life of your investment. As we develop new options for your palletizer, we make sure they are retrofit compatible so you can benefit from future features at a reasonable price.

Technical support

Benefit from the same renowned support that Premier Tech is known for: 360˚, 24/7 remote support. Talk to an expert on the phone when a need arises (fee included) or schedule a field service technician to come out and help with something specific. Our glocal presence helps ensure we’re there when you need it the most.

1 (855) 932-2736

Team member working with the TOMA cobot palletizer

The Client Portal is a single point of entry to a consolidated view to your plant, or multiple plants. It acts as a helpful tool where your team can see spare parts recommendations, user manuals, dashboards, service reports, order history and any communications exchanged with support.

Sign in to the Client Portal

Premier Tech Systems and Automation Client Portal used for TOMA

Necton™ is our way to help with visibility. We’ve equipped our palletizers with hardware that presents you with helpful dashboards and other valuable insights on your production, uptime and alarms. All this information is available through your Client Portal. The Necton™ license is on us for the first year.

Necton empowering connection - data connectivity
Team member working with the TOMA cobot palletizer
Premier Tech Systems and Automation Client Portal used for TOMA
Necton empowering connection - data connectivity

Need more information on our client services?

Our experts are available to answer any of your questions regarding our client services.
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